FAQs

• Can your pool heat pump control the water circulation pump economically?

  2013-12-20

  Yes. We have 3 modes for water pump. The 3rd one is ecomomical as below: When the water reaches target temperature, the heat pump shuts off, and the water pump shuts off. But after 15 minutes,the ...

• How is the quality of your heat pumps?

  2013-12-20

  Our heat pumps  are designed and made completely according to Europe standard. They are oriented as high efficiency and high quality. This has been proved by our old customers who get...

• How does air source heat pump work?

  2013-12-20

  This technology can provide heat for your property even when outdoor temperatures are down to -15 degrees. Using a low volume fan, heat is extracted from the air outside and passes through the unit....

• Do Heat Pumps need a "back up" heat source such as a gas boiler?

  2013-12-20

  Heat Pumps do not require a "back up" heating system. A Heat Pump is perfectly capable of providing all of a property's heating and hot water. However, you may choose to link your new heat pump to...

• How much will a Heat Pump cost?

  2013-12-20

  Every property is different and therefore we provide estimates based on floor area, other heat sources, age of property and levels of insulation. Ground Source Heat Pumps tend to be a little more ...

• Where should I site the Heat Pump?

  2013-12-20

  A Heat Pump is powered by electricity and therefore does not require a vent or flue. It's positioning is therefore very versatile. Most people put the internal unit of a Ground Source Heat Pump in...

• Can the Heat Pump provide my domestic hot water?

  2013-12-20

  Yes. A heat pump is more than capable of meeting the domestic hot water needs of a property and can heat your water up to 60 degrees. Air Source Heat Pumps have a separate water cylinder which wil...

• How safe is a Heat Pump?

  2013-12-20

  Compared to a common boiler the heat pump is extremely safe . As an electrical based system it has no naked flames and does not produce poisonous Carbon Monoxide, indeed with the Heat Pump the da...

• Can you supply OEM service?

  2013-12-20

  Yes....

• What is your payment term?

  2013-12-20

  Normally it is 30% by T/T in advance, balance T/T or L/C at sight before shipment. This is also negotiable....

• How long is delivery?

  2013-12-20

  Normally speaking, it needs 20~30days. But for trial order or samples of standard models, it can be within 1 week when we have stock....

• How is your heat pump packed?

  2013-12-20

  For full container order, we pack them by 1 unit per carton, plus a pallet for each to facilitate the handling in transportation; for less order or samples, we pack them with extra plywood box (no...

• What is your production capacity?

  2013-12-20

  3,000 units per month....